PRIVACY
POLICY

Last updated: 4 April 2026

Who we are

Void Culture is a trading name operated from Unit 4, The Arches, Peckham, London SE15 4QN. When we say “we”, “us”, or “our”, we mean Void Culture.

What data we collect

We collect the minimum data necessary to process your order and improve your experience:

• Order information: name, email, delivery address, payment details (processed by Stripe, never stored on our servers)
• Newsletter: email address and name (if provided), subscription date, consent record
• Contact forms: name, email, message content
• Technical: IP address, browser type (for security and fraud prevention only)

How we use your data

• To process and deliver your orders
• To send newsletter emails you have opted into
• To respond to your enquiries
• To prevent fraud and maintain site security

Payment processing

All payments are processed securely by Stripe. We never see, store, or have access to your full card details. Stripe is PCI DSS Level 1 certified.

Cookies

We use only essential cookies required for the site to function (session management, CSRF protection). We do not use tracking cookies, analytics, or third-party advertising cookies. Our fonts are self-hosted, so no data is sent to Google or any external font service.

Third parties

We do not sell, rent, or share your personal data with third parties for marketing purposes. Data is shared only with Stripe (payment processing) and Royal Mail or equivalent carriers (order delivery).

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for newsletter emails at any time
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, email privacy@voidculture.uk.

Data retention

Order data is retained for 6 years (UK tax requirements). Newsletter subscriber data is retained until you unsubscribe. Contact form messages are retained for 12 months.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows the most recent revision.